Introducing Rosie Toy Boxes
HERE ARE SOME OF OUR MOST FAQ
How does your ordering process work?
You can place an enquiry either via our social media or the form on our contact page. We can provide you with your personalised quote and a link if you’d like to be added to our waiting list. Once we can take your order we will then contact you for a 50% deposit. The remaining is only due once your receive proof photos 6/8 weeks later.
What is your current turnaround time?
6/8 weeks.
How is my RTB delivered?
All boxes going up to 4 hours away are delivered by Me, Rosie, personally. Any going further are delivered by our trusted couriers using next day delivery. Built personal delivery by Me is £40 and courier is £25.
How many letters can fit on one box, can I have more than one name?
Absolutely! There is no limit. For example a “W” is wider than “J” however RTB never says no, we make all our letters in house so font can be made smaller to meet your needs. That’s how we make our sibling boxes.
What are the dimensions of your RTB Ottoman?
The Ottoman 90x46x56cm
Do all your toy boxes have soft close hinges?
Yes. RTB takes safety very seriously, we understand how important it to you as a parent too. All our boxes are designed for your child to be able to use them themselves so all are fitted with 2-3 safety hinges.
Can I have any design I’d like?
Yes. There is absolutely no limits at RTB! We can even match to your sofas exact fabric.
Do you have a waiting list?
Yes. Due to extremely high demand we have a small waiting list. We open orders seasonally as the waiting list is cleared every time. When you make an enquiry we will send you a link so that you can add yourself to the waiting list if you’d like.
Do you offer payment plans?
Not right now. But we do only take 50% deposit until the box is complete which is when remaining is due.
What is your returns policy?
In line with the consumer rights act re personalised items we do not offer refunds unless a mistake/defect has been made and brought to our attention within 24 hours. If you cancel your order when production has already started your 50% deposit is non-refundable.